Al Maktoum Medical Library is pleased to invite you to the virtual Book Readers Club event. The Book Readers Club is comprised of a group of library patrons who love books, they regularly meet and discuss books that they have read and express their opinions, likes and dislikes.
Agenda:
Sharing Experience of Reading Mayo Clinic Book
Our speakers will share reading experience of Mayo Clinic book titled “Management Lessons from Mayo Clinic: Inside One of the World’s Most Admired Service Organizations by Leonard L. Berry, Kent D. Seltman”.
Mayo Clinic is among the best service organizations in the world. It fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. This classic business guide book offers a rare, up-close look at the best practices that drive Mayo Clinic’s success by examining the operating principles that guide every management decision at this legendary institution.It demonstrates how a great service brand evolves from the core values that nourish and protect it, extrapolate instructive business lessons that apply outside healthcare, illustrate the benefits of pooling talent and encouraging teamwork and present a proven prescription for creating sustainable service excellence.
Speakers
Al Ounoud Salman, Head Of Office, Dubai Hospital – Quality & Corporate Development Office
Samuel Ho, Chair-Clinical Sciences, College of Medicine, MBRU
